We are dedicated to providing the best customer service. Get help with plan selections, setup steps, or payment configurations.
We provide two primary channels for support. If you require immediate assistance, account setup updates, or trial activations, we highly recommend chatting with us directly on WhatsApp. For general inquiries, business opportunities, or refund requests, feel free to send us an email or submit a ticket through our online form.
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At doneiptv, we realize that providing a stable stream server infrastructure is only half of the equation. The other half is supporting our customers when they have setup questions or need technical guidance. Many television users are accustomed to traditional plug-and-play cable setups, and transitioning to an IPTV environment can feel foreign. We have built our customer service procedures around this understanding. Our helpdesk is staffed 24/7 by real tech-support specialists who possess detailed knowledge of various operating systems, including Android, iOS, Windows, macOS, and custom Smart TV systems like Samsung Tizen and LG webOS.
When you buy a doneiptv plan, our system automatically triggers account creation. You will receive your M3U playlist link and Xtream API credentials in your email inbox. However, if you do not receive the email due to spam filters, or if you are unsure how to copy and paste the credentials into your player app, we invite you to contact us on WhatsApp. Our support agents can walk you through the process, recommend the best app for your device, or even manually configure your MAC address on our portal backend. This hands-on assistance reduces configuration errors to zero and gets you streaming within minutes.
For inquiries regarding payments, our sales team is ready to help. We support multiple payment gateways to ensure secure and easy transactions. If you wish to pay using credit cards, PayPal, bank transfers, or cryptocurrencies, our WhatsApp operators can provide secure payment links. Furthermore, we stand behind the stability of our service. We offer a 7-day money-back guarantee. If you face persistent buffering problems that we cannot resolve, simply message our billing department via email or WhatsApp, and we will process a full refund to your original payment method. No questions asked.
Are you looking to start your own IPTV business or resell our premium streams? doneiptv offers dedicated reseller panels with discounted credits. This allows you to manage your own client database, generate M3U links, activate MAC addresses, and sell plans under your own brand name. To receive pricing quotes for our reseller packages and learn about panel functionalities, please submit our contact ticket form selecting "Other Inquiry" or email us directly at [email protected].
Check these common support inquiries before opening a new ticket.
